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Our website address is: https://itschaichukkad.com.
Privacy Policy
This Privacy Policy describes how Its Chai Chukkad (“we,” “us,” or “our”) collects, uses, protects, and handles your Personal Information when you visit our website, place an order, or use our delivery or pickup services (the “Service”).
By using our Service, you agree to the collection and use of your information in accordance with this policy.
- Information We Collect
We collect information necessary to process your food orders, manage delivery logistics, and provide customer support.
A. Personal Information You Provide (Order Data)
When you place an order, attempt a purchase, or create an account, we collect the following PII:
Contact Details: Your name, email address, and phone number.
Delivery Address: Your full address (mandatory for delivery and location verification).
Order Details: Specific details about the food and beverages you order, including special requests or dietary notes.
Payment Information: Details required to process your transaction. Note: Sensitive data is handled securely by third-party payment gateways and is not stored directly on our servers.
Account Data: Your username and encrypted password (if you create an account).
B. Usage Data and Tracking Technologies
When you browse the Service, we automatically collect non-personal information about your device and activity (“Usage Data”):
Log Data: Your IP address, browser type, operating system, and time zone.
Browsing Activity: Information about the menu items and pages you view and how you interact with the Service.
Cookies: We use cookies to enable cart functionality, maintain user sessions, remember preferences, and analyze site traffic.
- How We Use Your Information
We use the collected information for the following purposes:
Order Fulfillment: To process your payment, prepare your food order, arrange for delivery or pickup, provide order status updates, and communicate with delivery partners.
Customer Service: To respond to your inquiries, address feedback, and resolve any issues related to your order.
Marketing and Communication (With Consent): To send you promotional emails or messages about new menu items, sales, and special offers, but only if you have opted-in to receive such communications.
Security and Improvement: To screen orders for potential risk or fraud and to analyze purchasing patterns to improve our menu and service efficiency.
- Sharing and Disclosure of Information
We do not sell or rent your Personal Information. We share your information only as necessary to operate our business and fulfill your orders:
Delivery Partners: Your name, phone number, and delivery address are shared with third-party delivery services (e.g., [Insert Partner Names, e.g., Swiggy, Dunzo] or our internal delivery personnel) solely for the purpose of executing the delivery.
Service Providers: We share necessary data with trusted third parties who perform essential services on our behalf, such as Payment Processors and Analytics Providers.
Legal Compliance: We may disclose your information if legally required to do so by a court order, public authority, or to protect our rights and safety (e.g., in case of a chargeback dispute).
- Data Security and Retention
Security: We implement a variety of industry-standard security measures to maintain the safety and confidentiality of your Personal Information.
Retention: We retain your Order Information for as long as necessary to fulfill the purposes outlined in this policy, manage customer loyalty programs (if applicable), and comply with legal obligations (e.g., tax and accounting records).
- Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: Contact@itschaichukkad.com