It’s Chai चुक्कड़

Terms and Conditions

Welcome to Its Chai Chukkad! These Terms and Conditions govern your access to and use of our website, the booking of services, and the purchase of any products (collectively, the “Service”).
This website is managed by GAURAV KUMAR

Given the name, this policy is structured for a food/beverage service, likely a cafe, restaurant, or related establishment offering online ordering or information.

By accessing, ordering, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Service.

1. General Conditions and Acceptance
   1.1 Eligibility
   By using the Service, you represent that you are at least 18 years of age or the age of legal majority in your jurisdiction and are legally capable of entering into a binding contract.

1.2 Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms at any time. We will post the revised Terms on the Service with an updated “Last Updated” date. Your continued use of the Service after the posting of any changes constitutes your acceptance of the new Terms.

2. Food Orders, Service, and Safety
   2.1 Menu Descriptions and Availability
   We strive to be accurate in the description, pricing, and ingredients of our menu items. However, we do not guarantee that all menu items are available at all times. We reserve the right to substitute ingredients or discontinue items without notice.

2.2 Allergen Disclaimer (Crucial)
It is your sole responsibility to check all allergy and dietary information. While we strive to avoid cross-contamination, we cannot guarantee that any item is free of all common allergens (e.g., nuts, gluten, dairy) due to the shared nature of our kitchen facilities. By ordering, you acknowledge this risk.

2.3 Pricing and Payment
All prices are subject to change. You agree to pay the prices listed at the time of placing your order, including applicable taxes, delivery charges, and service fees.

2.4 Order Acceptance
Your submission of an order constitutes an offer to purchase. We reserve the right to reject or cancel any order for reasons including stock limitations, payment failure, or issues with delivery feasibility. Order acceptance is finalized upon our written confirmation (e.g., “Order Confirmed” notification).

2.5 Cancellation and Refunds
Specific policies governing order cancellation, late delivery, and refunds are detailed in our separate Cancellation & Refund Policy. Due to the perishable nature of food, cancellations may be strictly limited once preparation has begun.

3. Delivery and Pickup
   3.1 Delivery Estimates
   Any delivery time quoted is an estimate only. We are not responsible for delays caused by traffic, weather, or third-party delivery partners.

3.2 Accuracy of Information
You are responsible for providing the correct delivery address and contact details. We are not responsible for spoiled food or non-delivery resulting from incorrect information provided by you.

4. User Accounts and Responsibility
   4.1 Account Security
   If you create an account, you are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

4.2 Prohibited Conduct
You are prohibited from using the Service: (a) for any fraudulent or illegal purpose; (b) to infringe upon intellectual property rights; or (c) to interfere with the security features of the Service.

5. Disclaimer and Limitation of Liability
   5.1 Limitation of Liability
   In no case shall we, our employees, or affiliates be liable for any injury, allergic reaction, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from the consumption or delivery of food products procured using the Service. Our liability is strictly limited to the amount paid by you for the specific order in question.
6. Governing Law and Contact
   6.1 Governing Law
   These Terms shall be governed by and construed in accordance with the laws of India.

6.2 Contact Information
Questions about these Terms and Conditions should be directed to us at: Email: Contact@itschaichukkad.com